Business hours
Monday to Saturday, 10:00 – 19:00 IST. Enquiries received outside these hours are addressed on the next working day. Clients currently travelling on an ARR itinerary have 24-hour access to their assigned consultant.
Response commitments
- Telephone and WhatsApp — same working day.
- Email — within one working day.
- Matters concerning a completed payment — prioritised ahead of all other correspondence.
Registered office
ARR Holidays Private Limited
2nd Floor, above Lenskart
PTR Towers, No. 56A, Bypass Road
Madurai, Tamil Nadu 625016
India
Payment enquiries
For any query concerning a payment already made — the amount charged, a duplicate transaction, or a refund due — please contact us directly, quoting your order reference and transaction date. Our payment, cancellation and refund terms are set out in full in the Booking Terms.
Grievance officer
If a concern has not been resolved to your satisfaction, write to corp@arrholidays.com with “Grievance” in the subject line. We acknowledge every grievance within one working day and aim to resolve it within fifteen days.