Know what happens before you pay.

Your written quotation is booking-specific. Online prices and availability are indicative until ARR confirms the final price, supplier availability, payment schedule and applicable cancellation terms in writing.

Booking status and payment

• Standard booking advance: ARR normally requires cumulative cleared advance payment of at least 50% of the final quoted booking value. This advance is 100% non-refundable.
• Confirmed booking: payment alone does not confirm a booking. The booking becomes Confirmed only after the required cleared payment is received and ARR issues written confirmation.
• Travel dates: the customer must select a valid future travel start date before an enquiry can proceed or a payment link can be issued. The written quotation must bind the exact package reference and duration, and show both the selected start date and the calculated trip end date. Dates remain subject to ARR's server-side availability confirmation.
• A supplier, airline, hotel, visa, cruise or fixed-departure condition may require a higher amount or full payment. ARR will disclose that requirement in the written quotation before payment.
• If ARR gives a customer any individually authorised alternative payment arrangement, it is not a public offer. Its exact amount, booking status, validity, top-up deadline and non-refundable treatment must be stated in that customer's written quotation before payment.
• Remaining balance: unless a stricter disclosed supplier rule applies, the outstanding balance is due 20 calendar days before the selected travel start date. If the booking is made within 20 calendar days of travel, the remaining balance is due immediately after ARR confirms availability and issues the written quotation.
• Partial balance payments: ARR may accept a payment toward the remaining balance before or after its due date. A partial payment does not extend the due date, make the booking fully paid or by itself complete travel confirmation. Any amount still outstanding at or after the due date remains marked Payment incomplete / Overdue; fulfilment and travel confirmation remain blocked until cumulative cleared payment reaches 100% of the final booking value.
• GST, TCS and any applicable payment charge will be shown separately. Payment may be made only to ARR Holidays Pvt. Ltd.'s company bank account shown on the customer's written quotation or invoice, or through the official secure payment link issued by ARR and reached from www.arrholidays.com. Never pay an agent or personal account, a personal UPI ID, or an unverified link received through WhatsApp.

Price, availability and supplier commitments

Prices may change with travel dates, exchange rates, taxes and supplier availability until the written quotation's validity conditions are satisfied. ARR will identify any amount that must be committed immediately to a supplier and any supplier-specific non-refundable component before requesting payment.

Names, passports and visas

Customer-supplied names must match the passport. Travellers are responsible for valid passports, visas, immigration requirements and required documents. Unless stated otherwise, passports should remain valid for at least six months beyond travel. Supplier charges caused by incorrect or late information are borne by the customer.

Flights, hotels and other suppliers

Airline schedules, taxes, baggage, hotel check-in and check-out, room allocation, sightseeing and local services are controlled by third-party suppliers. ARR will assist with changes but cannot guarantee a supplier's schedule, immigration decision, service rating or continuing availability. Additional costs caused by supplier or traveller changes are payable as stated in the quotation.

Changes, cancellations and refunds

These rules apply if you change or cancel after payment.

1. 01 50% advance 100% non-refundable. The standard booking advance is not refundable if the customer changes, cancels or does not complete the remaining payment.
2. 02 Supplier costs Disclosed before payment. Issued flights, hotels, visas, cruises, attractions and fixed departures may carry additional non-refundable or amendment charges.
3. 03 ARR cancellation Refund or accepted alternative. If ARR cancels an ARR service and the customer does not accept an offered alternative, ARR refunds the amount received for that cancelled ARR service, subject to independently issued supplier terms.
4. 04 Eligible refund Initiated within 7 working days. Bank, card-network or payment-provider processing may take additional time after ARR initiates the approved refund.

The person who made the booking must send a change or cancellation request in writing to corp@arrholidays.com. Charges are calculated from the time ARR receives the written request. A call or WhatsApp conversation alone does not cancel a booking.

ARR will try to assist with amendments, but all changes depend on availability and supplier approval. Any amount paid above the non-refundable advance is assessed against the booking-specific supplier rules and disclosed deductions. ARR will provide the calculation or supplier basis on request.

Confirmed fixed-departure seats may be fully non-refundable where ARR has committed to airline or supplier blocks. If permitted by the supplier, a passenger-name change or seat transfer may be considered subject to applicable charges.

No-show, late arrival, passport or visa deficiencies, immigration decisions, weather disruption and supplier schedule changes may attract the supplier's charges. ARR will assist with available alternatives but cannot promise a refund that the supplier does not authorise. Nothing in these terms limits a customer's rights where applicable law requires a different outcome.

Your agreement before payment

ARR uses explicit agreement. Before the secure payment page opens, the customer must actively confirm that they have read and accepted this page and their written quotation. Submitting the advance after that confirmation records the customer's agreement to both.

ARR's audit record must bind terms_version, the written quotation or booking_reference, amount requested, payment status and the server-recorded accepted_at time. A missing, changed or expired version must stop the payment link until the customer reviews the current terms. Personal details, payment credentials, secrets and chat text must never be placed in the payment URL.

Travel conduct and timing

Travellers must follow voucher reporting times, local law and reasonable safety instructions. Missed services caused by lateness, prohibited conduct or a traveller's documentation issue may be non-refundable under the supplier's disclosed rules.

Records, privacy and payment security

Keep the written quotation, invoice, payment receipt and vouchers. Report an issue promptly so ARR and the local supplier have a reasonable opportunity to assist. ARR does not ask customers to send a card number, UPI PIN, bank password or OTP. ARR never asks a customer to pay an agent's account, personal bank account or personal UPI ID. Company-bank details are provided only on the customer's written quotation or invoice and are not published on this website. Payment credentials must be entered only on the official hosted payment page reached through ARR's secure link from www.arrholidays.com. See the Privacy Policy for data handling.

Optional call recording and summaries

ARR may offer to record a customer-service call for quality, follow-up or dispute handling. Recording starts only after a clear audible notice and your express permission for that specific call. You may refuse or withdraw permission without losing customer service. When you agree, ARR may create a multilingual transcript in the language spoken and an internal AI-assisted summary. Accepting these Terms is not consent to record a call.