Cancellation and refund policy
Your written quotation is the final policy for your booking. Supplier rules vary by airline, hotel, visa, attraction and departure. ARR will show the applicable cancellation terms before requesting payment.
How to cancel or request a change
The person who made the booking must send a written request to corp@arrholidays.com. Charges are calculated from the time ARR receives the written request. A phone or WhatsApp conversation alone does not cancel a booking.
Customised and individual holidays
- Airline and hotel cancellation or amendment charges follow the relevant supplier’s confirmed rules.
- For the land component, cancellation more than 10 days before travel normally carries a 30% non-refundable charge.
- Within 10 days of travel, the land component is normally non-refundable.
- If the written quotation contains stricter supplier terms, those disclosed terms apply.
Fixed-departure and exclusive group tours
Confirmed seats may be 100% non-refundable where ARR has committed to fixed airline or supplier blocks. If permitted by the supplier, a passenger-name change or seat transfer may be considered subject to applicable charges. The exact rule will be shown in the written quotation before payment.
If ARR cancels
If ARR cancels a confirmed departure and does not provide an accepted alternative, ARR will refund the amount received for the cancelled ARR service. Refunds for independently issued airline, visa or third-party services remain subject to the relevant supplier unless the quotation states otherwise.
Refund processing
Once eligibility and the refundable amount are confirmed, ARR will initiate the approved refund within 7 working days. Banks, card networks and payment providers may take additional time to credit the customer. Refunds return to the original payment method where operationally possible.
Payment and supplier charges
Non-refundable supplier charges, issued-ticket charges, amendment fees and any payment-gateway charge disclosed before payment may be deducted from the refund. ARR will provide a calculation or supplier basis for the deduction on request.
No-show, documentation and uncontrollable events
No-show, late arrival, passport or visa deficiencies, immigration decisions, weather disruption and supplier schedule changes may attract the supplier’s charges. ARR will assist with available alternatives but cannot promise a refund that the supplier does not authorize.
Do not pay from an unverified message or unofficial link. ARR first confirms availability, the final amount and the booking-specific cancellation policy in writing.